Acting Assertively in the Workplace

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Many people confuse the word assertion with aggression. This means that people with aggressive behaviour can justify their aggression by calling it assertion and people who are non-assertive justify their passive behaviour by not wanting to come across as aggressive.

This course explores the behaviour and skills needed to act assertively in the work place.

Benefits to you and your organisation

By the end of the course participants will have learned to:

Understand why assertion is important and necessary in the workplace

Recognise the differences between non-assertion, assertion and aggression

Understand the consequences of acting non-assertively, assertively and aggressively

How to influence and persuade others by acting more assertively

Course content

Definitions of non-assertion, assertion and aggression

Assessment of your level of assertion

Verbal and non-verbal traits of non-assertion, assertion and aggression

Tools and techniques to act more assertively