Creating a Customer Focused Environment

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With increased pressure to fulfil customer demands, any client-facing service needs to stay one step ahead of its customers and anticipate rather than simply respond to their needs.

This course provides tools and techniques to better understand customers and to deliver outstanding customer service.

Benefits to you and your organisation

By the end of the event participants will have:

Identified their customers' needs and the best ways to respond to these

Practised communicating in a variety of ways for different types of customers

Gained confidence in dealing with difficult customers

Learned the methodology of writing and conducting questionnaires

Examined how to measure customer satisfaction

Course content

The importance of customer focused environments

Understanding and predicting customer needs

Measuring customer satisfaction